We offer our customers an easy 7 days return, refund, and exchange policy. That you can avail of easily. If you get any defective or changed product then within the time limit of 7 days you can avail of our return, refund, or exchange offer. What are the criteria? Well, to know about the process, terms, and conditions you can read out the below-mentioned points. We hope that after reading them you will have all your necessary answers in your knowledge.
Refund:
If there is any issue with your received parcel from our end then you can surely claim a refund from us. The issue could be anything from the change in design, change in color, and defective item. Or the situation can also be that you have not received your order and it has been a long time now. In all these above-mentioned cases you can claim your refund from us. To claim it just get in touch with our customer support team.
Terms and Conditions of Refund Policy:
- Buyers will get the payment back in the exact method of payment that they have used to buy the product.
- Once your case gets verified by our inspection team, we forward the issue to our finance department. If it is a case of refund, you will get your refund within 7 days.
Return and Exchange:
Our teams from the ones who are checking their final look and quality keep a keen eye on every order and its quality. But if mistakenly the situation occurs and you got a change or damaged product then you can avail yourself of our return and exchange offers. So, if you confront any issue like this or you get a change in the color, or design you can just go ahead to avail of our policy.
Terms and conditions of Return and Exchange Policy:
- While applying for the return policy you must keep all these listed points in your knowledge.
- After exceeding the time limit of 7 days the policy will automatically expire for you. Then you would not be able to claim it.
- For the return, your product should be in an accurate condition.
- While returning the parcel kindly make sure that it does not contain any stains.
Order Cancellation Policy:
To initiate the order cancellation process, please follow the given steps:
- Contact us by email at sales@victorynotebooks.com or WhatsApp on 0333-2997268
- Share your Order number and mention the reason for canceling your order
- After your request, our team will confirm.
Restocking Fees:
There are no restocking fees at Victory Notebooks.